Featured Software
Comcate is the leading provider of web Customer Relationship Management software for public agencies with over 200 agreements signed nation-wide. Comcate improves efficiency and customer service with affordable and easy-to-use software for citizen request management and communication, code [more]
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business [more]
More Links: Free Demo
A top-rated, web-based CRM, EnterpriseWizard automates external customer support, helpdesk, asset tracking, and sales. Easily adapts to your business with customizable tables, fields, look & feel, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, [more]
More Links: Free Trial Product Tour Case Studies
Comprehensive Directory
59 Solutions Listed
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [more]
Target Market: Mid - Large
ActiveCampaign - TrioLive
Powerful web based live help solution that offers real-time messaging for sales, support, or internal communication. [more]
Target Market: Small - Mid
adenin TECHNOLOGIES - IntelliEnterprise
Intranet suite including portal, content & document management, 2.0 collaboration, dashboards, search and workflow modules. [more]
Target Market: Mid - Large
Easy to use system for managing leads from first contact through fulfillment in one place. [more]
Target Market: Small - Mid
Comprehensive yet affordable Online CRM and Contact Management. Only $9 per user per month. [more]
Target Market: Small - Mid
Affordable, web-based solution integrating project management, CRM, and service desk with time and billing. [more]
Target Market: Mid
Avani Cimcon Technologies - CARMA
Web-based one-stop solution for e-CRM, direct marketing and relationship management. [more]
Target Market: Mid
BuildTopia - BTBuilder
Handles everything from sales, purchasing and scheduling to warranty; is designed to meet management needs. [more]
Target Market: Small - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]
Target Market: Large
Centerbase - Centerbase
Centerbase provides comprehensive, web-based contact management/CRM solutions to the SMB market at an affordable price. [more]
Target Market: Small - Mid
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [more]
Target Market: Small - Mid
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [more]
Target Market: Small - Large
Comcate, Inc. the leading provider of customer relationship management software for public agencies. [more]
Target Market: Small - Mid
ComponentOne - ComponentOne Response
Reduce inbound calls and provide support via the web and email. [more]
Target Market: Mid - Large
ConnectWise - ConnectWise PSA
Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider. [more]
Target Market: Small - Mid
Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities. [more]
Target Market: Small - Large
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [more]
Target Market: Small - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]
Target Market: Mid - Large
The Ensight eMarketing Suite is a holistic, multi-channel emarketing platform. [more]
Target Market: Mid - Large
Entellium - Entellium
Hosted sales, marketing, and customer service software for small and midsize companies as well as departments. [more]
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments. [more]
Target Market: Mid
Eptica - Eptica SelfService
Puts powerful, intelligent functionality in the hands of your customers so that they can quickly access relevant answers. [more]
Target Market: Mid - Large
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [more]
Target Market: Large
ETP International - ETP VX
End-to-end retail solution covering Business Strategy Development, Supply Chain, Merchandise Planning, POS and more. [more]
Target Market: Mid - Large
Fused Solutions - FS-Virtual Agent
Mitigates the need for agent-assisted support, thereby lowering operating costs. [more]
Target Market: Small - Mid
Fuze Digital Solutions - Fuze Suite
Comprehensive, modular and easy to use web-based customer care software suite. [more]
Target Market: Mid
GWI Software - c.Support
End users can submit requests for service, search for solutions, and view the status of their open incidents. [more]
Target Market: Small - Mid
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [more]
Target Market: Small - Mid
JasperSoft - Jasper4Salesforce
Combines Salesforce.com with open source reporting and BI solution. [more]
Target Market: Mid
Kana - KANA Web Self-Service
Supports the customer at every point in the self-service process with interactive guidance, security and easy escalation. [more]
Target Market: Large
KNOVA Software - KNOVA 7
Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction. [more]
Target Market: Large
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [more]
Target Market: Small
Live2support - Chat Interface for Operator
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial [more]
Target Market: Small - Mid
LivePerson - MultiCare
Self-learning knowledgebase that uses a natural language processing engine to answer customer questions. [more]
Target Market: Mid - Large
MCS - FAQexpress
Create, publish and search a truly robust product library of frequently asked questions. [more]
Target Market: Mid - Large
Meet Your Market - MarketsMaster
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business. [more]
Target Market: Small - Large
Microsoft - Microsoft Dynamics
Integrated business management solution that automates financial, customer relationship and supply chain processes. [more]
Target Market: Small - Large
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. [more]
Target Market: Mid - Large
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application. [more]
Target Market: Mid
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [more]
Target Market: Mid - Large
noHold - noHold Instant Support
Combines the best features of phone, email, live chat and search engines into a Web-based self-service interface. [more]
Target Market: Mid
The Service Desk Management Solution with Unequaled Time to Productivity. [more]
Target Market: Small - Large
Access knowledge from any source to drive efficient support and customer self-service. [more]
Target Market: Mid - Large
PipelineDeals is simply yet powerful CRM software for big business. Priced only $15/user/month. [more]
Target Market: Mid
Provide Support - ProvideSupport.com
Online service that offers live chat with your web site visitors to give them instant online support. [more]
Target Market: Small - Mid
Querybot - Querybot Web Knowledgebase
Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately. [more]
Target Market: Small
QuestWare - myKBHelp.com
Simple, effective way to provide support to your customers. Build your Knowledge Base and Help Systems to empower your customers with myKBHelp! [more]
Target Market: Small - Mid
Relenta - Relenta
Relenta combines the features of web-based email, CRM, online calendar, task manager, and email marketing software. Free 30-day trial. [more]
Target Market: Small - Mid
Results Software provides business solutions that enable data visibility across the entire enterprise. This is what CRM is meant to be. [more]
Target Market: Small - Mid
RightNow Technologies - Customer Self Service Software
Deflects phone inquiries and lowers customer service transaction costs by harnessing the true power of the Internet. [more]
Target Market: Large
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [more]
Target Market: Mid
Support Sentry - WebSupport PRO
Web based customer service software for small to medium sized businesses. [more]
Target Market: Small - Mid
TechExcel - CustomerWise
CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. [more]
Target Market: Small - Large
TopCMM Software - 123 Live Help Chat Server Software
Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors. [more]
Target Market: Small - Large
Topiary Communications - PersonalPro
Creates knowledge bases that generate self-service applications to improve help desk & customer service. [more]
Target Market: Mid
Transversal - Metafaq
Customer self-service software that enables you to manage both online content & correspondence through a single process. [more]
Target Market: Mid - Large
Trinicom - Web Self Service
Publish FAQ's, advanced search functionality, unique user profiles, auto-redirect, reporting and more. [more]
Target Market: Mid - Large
Xencoders - ChatAnywhere
Web-based chat software that includes canned responses for a scripted sales pitch and live video conferencing. [more]
Target Market: Small - Mid
Integrated web solution including donation, event, membership, e-marketing, and analytical reporting. [more]
Target Market: Small - Mid
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