Help Desk Software Finder

Featured Software

Parature helpdesk software provides a robust, yet easy to manage application that allows you to support all your organization departments, no matter how large or small. Parature provides several types of helpdesk support with one integration solution. Whether you need a knowledgebase to answer [more]

More Links:      Helpdesk Software      Live Product Demo

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. [more]

More Links:      Online Demo      Free Download      Customer Support Software

Contactual's on-demand contact center solution allows you to immediately start your Help Desk with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, [more]

More Links:      Quick Tour      Online Demo      Online Quote

CPL, a recognized leader in Helpdesk and Customer service solutions. Hundreds of customers worldwide have chosen to benefit from C2 Enterprises low cost, full-featured helpdesk solution that is ITIL compatible and highly scalable. The key is a unique user-friendly interface allowing for short [more]

More Links:      Why      Demo      ITIL

EnterpriseWizard is a top-rated web-based solution for helpdesk, external customer support, asset tracking, and managing sales activities. Adapts to your business needs with customizable tables, fields, look & feel, graphical workflows, escalation, business rules, email notification, live chat, [more]

More Links:      Free Trial      Product Tour      Case Studies

PhaseWare Tracker is a powerful, affordable customer-support and help-desk solution Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and [more]

More Links:      Request Live Demo      Self Service Center Demo      PhaseWare Event Engine      Self Service Center

Entry Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational [more]

More Links:      Email Integration      Unlimited Queues      End User Dashboard      Ease of Adoption

What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop [more]

More Links:      Live Product Demo      Brochures      Feature Listing      Free Software Offer

bigWebDesk is an end-to-end workflow management tool designed to benefit you, the HelpDesk Manager, the technicians, the customers, and executives. If you need a feature, chances are we've got it. We've worked with over 400 organizations, representing over 100,000 users, in 43 countries and we are [more]

More Links:      Free 30 Day Trial

HelpConnection.NET is designed specifically to help online businesses organize their customer support issues, assign tasks to multiple agents, and make appropriate information available to as many appropriate parties as possible. HelpConnection.NET offers an automated customer support and [more]

Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by [more]

Resource Process Manager allows users to establish projects; identify tasks for those projects; search for available resources with appropriate skill sets; and request them for projects. Resource Process Manager's notification system automatically e-mails all involved: staff, managers, principals, [more]

LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for [more]

Alloy Navigator is a comprehensive IT infrastructure management suite offering two major areas of functionality: service support and asset management. Alloy Navigator can be used right out-of-the-box and customized to meet any organization's unique requirements. With Alloy Navigator, you can [more]

Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can [more]

Epicor's IT Service Management solution enables you to provide timely and expert IT help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing [more]

ScienceLogic EM7 Meta-Appliances deliver comprehensive IT Operations Management for heterogeneous networked environments - regardless of manufacturer or operating system. EM7 combines fault and performance management of both physical and virtual servers, networks and applications with IT ticketing [more]

Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now [more]

Comprehensive Directory

157 Solutions Listed


01 Communique - Im OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]

Target Market: Small - Mid

2020 Solutions - Caltraker Professional Edition

Multiuser, definable menus, searchable, password protected, customer satisfaction ratings, internal messaging, etc. [more]

Target Market: Small - Mid

247NetSystems - 247HelpDesk

Issue, work flow, asset management, knowledgebase, reporting, and more. Full ASP solution. [more]

Target Market: Small - Mid

4Developers - Support FetchDog

Enables help desks, IT departments, software developers to detect and repair software errors on a local or remote PC. [more]

Target Market: Small

4uTechnologies - Professional Services

Vast experience in Help Desk consulting, 4uTechnologies, Inc. brings these skills to you and your team. [more]

Target Market: Large

Activate - Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [more]

Target Market: Mid - Large

Active Modules - Active Cases

Incident management, help desk tickets, tracking work order requests, bug tracking or configuration management. [more]

Target Market: Small

Active Request Engine Help Desk Solutions - ARE HelpDesk

Web and wireless based solution that provides complete access to back office operations. [more]

Target Market: Mid - Large

ActiveCampaign - SupportTrio

Provide comprehensive service through a central ticketing system while balancing work flow between your site operators. [more]

Target Market: Small - Mid

ActiveWebSoftwares.com - Active Help Desk

Route questions to proper personnel, requires customer registration, includes searchable FAQ, create categories, etc. [more]

Target Market: Small - Mid

Advantage Communications - Resolve HelpDesk

Automate workflow, support escalation processes, web-based, scalable, generate charts and reports, etc. [more]

Target Market: Mid

Help desk and asset management tool includes, knowledgebase, SLA management, tracking, inventory management. [more]

Target Market: Small - Mid

AERON - Aeron Help Desk

Request management (Trouble Ticketing), Asset Tracking, Man hours based Billing, Contract Management, Self-Service Portal and Knowledge Base at an affordable price point. [more]

Target Market: Small - Large

AI Reply.com - CSHS

Multi-user enabled, internal tickets, ticket subjects, custom fields, security, auto-reply, reports, tracking. [more]

Target Market: Small - Mid

Help Desk and IT Infrastructure management and comprehensive inventory. [more]

Target Market: Small - Mid

Altiris - Helpdesk Solution

Incident management and resolution, role-based security, highly-scalable, track cost of service and integrates with legacy systems. [more]

Target Market: Mid - Large

Altman Business Solutions - Altman HelpDesk

Web-based solution that routes, communicates status, searches, and sorts help desk tickets. [more]

Target Market: Small - Mid

amberCat Systems - amberCat Help Desk

Asset managemnet, internal or external support, multiple actions per call, workflow managment, knowledgebase, etc. [more]

Target Market: Small - Mid

Applied Innovation Management - HelpDesk Expert for IT Support

Complete help desk software solution for ticket, request, problem, call and asset tracking. [more]

Target Market: Mid - Large

Artisan Global Software - HelpDesk

Advanced search, manage questions, create custom forms and reports, central knowledgebase, tracking, etc. [more]

Target Market: Mid - Large

ATTACC Software - Help Desk

Track, manage, and improve support activities throughout your organization and be able to customize the software. [more]

Target Market: Small - Mid

Auratech Software - CISS Help Desk System

Powerful desktop help desk system for tracking staff/client issues from logging through assignment to completion. [more]

Target Market: Small - Mid

Auscomp - Auscomp IT Commander

Web based help desk solution with full MS Outlook Integration. [more]

Target Market: Small - Mid

Automation Centre - Support Tracker

A Lotus Notes module for Web-enabled help desk services. Free demo CD available. [more]

Target Market: Small - Large

Affordable, web-based solution integrating Project Management, CRM, and Service Desk with Time and Billing. [more]

Target Market: Mid

Avonside Publishing - eForcer

Affordable, Web-based help desk software with scalability from 1 to 1000+ users. [more]

Target Market: Small - Mid

Axios Systems - assyst

assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [more]

Target Market: Large

On-Demand HelpDesk Solution that helps you get your work done. By integrating asset management and warehouse fulfillment. [more]

Target Market: Small - Mid

BMC Software - Remedy Service Desk

Enables IT to respond to conditions that disrupt critical services by automating incident management processes. [more]

Target Market: Mid - Large

Bomgar - The Bomgar Box

Enterprise remote support ??? Control Windows, Mac, Linux, Windows Mobile, and Blackberry from one screen. [more]

Target Market: Mid - Large

Citrix Systems - GoToAssist

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [more]

Target Market: Small - Large

Close Fit Software - Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. [more]

Target Market: Small

Cnet Information Systems - NetHelpDesk

Help desk software solution that incorporates network diagrams, inventory management and knowledge base software. [more]

Target Market: Small - Mid

Compco - MySoft.net Help Desk

Compco's Help Desk software provides the ability quickly trouble shoot help calls and is part of a complete IT/Telecom solution. [more]

Target Market: Mid - Large

ConnectWise - ConnectWise PSA

Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider. [more]

Target Market: Small - Mid

Helps companies provide great customer service over the phone, by email or on the Web. [more]

Target Market: Small - Mid

Coral Sea Software - SysMan

IT helpdesk and facilities management system used by hundreds of organisations around the world. [more]

Target Market: Small - Mid

Help desk application that supports both customer care and internal support. [more]

Target Market: Small - Large

Crow Canyon Software - Outlook Helpdesk

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Outlook. [more]

Target Market: Mid - Large

Cube Software - CubeCMS

A complaint management system which you can use to log, monitor and attend to complaints. [more]

Target Market: Mid - Large

Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. [more]

Target Market: Small - Large

Dapper Desk - Dapper Desk Complete

This browser based help desk accepts customer service requests via email or after login in a web browser. [more]

Target Market: Small - Mid

Datawatch - Visual Help Desk

Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [more]

Target Market: Mid - Large

Dennis Baggott and Sons - AccessAble Help Desk Pro

A simple application that contains high-level functionality. Customizable reports, support requests and user information. [more]

Target Market: Small - Mid

Dexon Software - Dexon ServiceDesk

Designed for the administration of service centers and support for final users either internal or external. [more]

Target Market: Mid - Large

EBSuite - Customer Service Help Desk

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [more]

Target Market: Small - Large

Eden Communications - Eden Help Desk

Manages and simplifies both internal and external help desks, call centers and other customer support services. [more]

Target Market: Mid - Large

eGain Communications - eGain Service

Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]

Target Market: Mid - Large

Emaginetix - Emaginetix HelpDesk

Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]

Target Market: Small - Mid

CRM solution for use in sales, support and marketing environments. [more]

Target Market: Mid