Featured Software
IssueTrak's Customer Service software has proven effective in large and small companies around the world. Over 1100 companies, in 26 countries and numerous industry groups, use IssueTrak as a platform to increase customer satisfaction and reduce expenses. Test drive IssueTrak with our online demo! [more]
More Links: Online Demo Pricing Information Feature List www.issuetrak.com
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business [more]
More Links: Free Demo
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop [more]
More Links: Live Product Demo Brochures Feature Listing Free Software Offer
Comprehensive Directory
146 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]
Target Market: Small - Mid
4CS - iSupport
Manages support requests, service knowledgebase, request escalation to parts, service and warranty groups, and performance analysis. [more]
Target Market: Large
Achiever Software - Achiever CRM
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. [more]
Target Market: Mid
Activate - Activate
Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [more]
Target Market: Mid - Large
ActiveCampaign - SupportTrio
Provide comprehensive service through a central ticketing system while balancing work flow between your site operators. [more]
Target Market: Small - Mid
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [more]
Target Market: Large
AdvanTec Information Systems - E-Track
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. [more]
Target Market: Small - Mid
A CRM with specific focus on customer interaction management. [more]
Target Market: Small - Mid
Airframe Business Software - CRM Express
Automate your CRM processes and track your prospects, customers and other information for the long term. [more]
Target Market: Mid
Aivea - Customer Experience Portal for CRM
Allows you to implement an effective online support channel and manage self-help resources in Microsoft Dynamics CRM. [more]
Target Market: Small
Allegiance - Enterprise Feedback Management
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [more]
Target Market: Mid
Allegiance Technologies - Active Listening System
Feedback Management Solution - allows companies to respond to customer complaints in minutes rather than weeks or months. [more]
Target Market: Mid
Altitude Software - Altitude uCI Suite
Manages self-service and assisted interactions with customers across voice, email and web channels. [more]
Target Market: Mid
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [more]
Target Market: Mid - Large
Apropos Technology - Multi-Channel Interaction Management Suite
Suite of integrated applications; manages all customer interactions - Email, Voice, Web, Fax, and Voice Chat (VoIP). [more]
Target Market: Mid - Large
Ardexus - CARE
Fully functional field service/customer support solution that tracks service issues from start to completion. [more]
Target Market: Small - Mid
Aspect Communications - Aspect Contact Server
Integrates CRM resources and makes real-time data available to contact center agents and decision-makers. [more]
Target Market: Mid
Auric Technology - Auric Prospector
Web based CRM that includes opportunity management, customer service and reporting. [more]
Target Market: Small - Mid
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [more]
Target Market: Mid - Large
Axios Systems - assyst
assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [more]
Target Market: Large
AXLR8 - FastTrack
Customer Relationship Management (CRM) solution for your sales and marketing business processes. [more]
Target Market: Mid
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [more]
Target Market: Small - Mid
Big Network - CRMS
One centralized database for a complete view of all customer interactions, from sales and marketing to customer service and support. [more]
Target Market: Small - Mid
BuildTopia - BTBuilder
Handles everything from sales, purchasing and scheduling to warranty; is designed to meet management needs. [more]
Target Market: Small - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]
Target Market: Large
Chat Relations - ChatRelations LiveChat
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today! [more]
Target Market: Small - Mid
Cincom Systems - Cincom Encompass
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [more]
Target Market: Mid - Large
Citrix Systems - GoToAssist
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [more]
Target Market: Small - Large
Client Technologies - Clientele CRM Suite
Manage, synchronize, and coordinate customer interactions across channels and ensure up-to-date client data. [more]
Target Market: Small - Mid
Close Fit Software - Close Support
Multi-user help desk software application that is affordable, simple to install and easy to use. [more]
Target Market: Small
Conative Systems - DBS4
Service Manager with Sage MAS 90 and MAS 200 Accounting Solution provides a business system indispensable to your operations. [more]
Target Market: Small - Mid
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [more]
Target Market: Mid - Large
Helps companies provide great customer service over the phone, by email or on the Web. [more]
Target Market: Small - Mid
CRM by Web - CRM by Web
Web-based CRM software that supports sales analysis, customer service, quotes management, order tracking and invoicing. [more]
Target Market: Small - Mid
Cube Software - CubeCMS
A complaint management system which you can use to log, monitor and attend to complaints. [more]
Target Market: Mid - Large
Complaint handling software that makes it easy for your organization to collaborate and share information. [more]
Target Market: Small - Large
CustomerSoft - ESP 3.7
A common customer service database shared by Sales, Customer Support, Marketing and other functional areas. [more]
Target Market: Mid
Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities. [more]
Target Market: Small - Large
CyberNiche Software - Any Request
Web based system for managing all customer requests. Optional email notifications. [more]
Target Market: Small - Mid
Digital Gateway - Digital Salesforce
Enables tightly-coupled marketing initiatives, product sales and customer retention. [more]
Target Market: Small - Mid
Double Jade - KBPublisher
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [more]
Target Market: Small - Mid
EBSuite - Customer Service Help Desk
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [more]
Target Market: Small - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]
Target Market: Mid - Large
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]
Target Market: Small - Mid
Entellium - Entellium
Hosted sales, marketing, and customer service software for small and midsize companies as well as departments. [more]
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments. [more]
Target Market: Mid
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [more]
Target Market: Large
Eptica - Eptica Entreprise Suite
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. [more]
Target Market: Small - Mid
Escon Information Consulting - SupportPortal
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [more]
Target Market: Small - Mid
eTouchPoint - eTouchPoint
Customer feedback and coaching application for service-oriented businesses. [more]
Target Market: Large
Exact Software - Synergy
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]
Target Market: Mid - Large
ExDesk - ExDesk
Help desk software solution for the IT support and service provider communities. [more]
Target Market: Small - Mid
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [more]
Target Market: Mid - Large
ForeSoft - CRMdesk
Web-based help desk, customer service and online support software. [more]
Target Market: Small - Mid
FrontPhase Technologies - FrontPhase
Web based help desk software; self assist, inquiry assistance, and customer service panel. [more]
Target Market: Small - Mid
FrontRange Solutions - HEAT
Modular software applications that integrate your core service and support components into one complete solution. [more]
Target Market: Small - Mid
FSi - LobbyCentral
Customer queuing and service analysis software for customer service departments. [more]
Target Market: Mid - Large
Fused Solutions - KnowPlex
Efficient and comprehensive method for managing all forms of inbound customer care. [more]
Target Market: Small - Mid
Fuze Digital Solutions - Fuze Suite
Comprehensive, modular and easy to use web-based customer care software suite. [more]
Target Market: Mid
GWI Software - c.Support
End users can submit requests for service, search for solutions, and view the status of their open incidents. [more]
Target Market: Small - Mid
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [more]
Target Market: Small - Mid
Infinium Software - Infinium CRM
Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [more]
Target Market: Mid - Large
Infogain - Customer Centric Framework
Provides the enterprise a singular and updated customer vision with Customer Information Management. [more]
Target Market: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [more]
Target Market: Mid - Large
Intelliset - Intelliset Smart Suite
Combines the areas of asset, warranty, service and mobile workforce management. [more]
Target Market: Mid - Large
Interactive Ideas - PremiumTalk
Allows you to offer pay-per-call and pay-per-chat services from their website; easily monetize customer calls with no startup fees. [more]
Target Market: Small - Mid
interlinkONE - ILINKService
Assists with the management, tracking and resolution of customer service and support issues. [more]
Target Market: Small - Mid
Interobject Systems - IOS/Support
Customer service and support application; provide personable customer support via phone, email, or website. [more]
Target Market: Small - Mid
Intetics Web Space Station - Advanced Help
Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [more]
Target Market: Small - Mid
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [more]
Target Market: Small - Large
Iventa - The Dashboard System
The ultimate online management system - Marketing Campaigns, eCommerce, Subscriptions, Web Content and more. [more]
Target Market: Small - Large
Kana - Kana E-Service
eCRM solution; enables communication across all customer touchpoints and across operational functions. [more]
Target Market: Large
Kayako Infotech - SupportSuite
Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources.